“We wanted to offer the best service and the best products, and treat customers in a way that they hadn’t seen in the mattress industry in my lifetime,” Rudzin says.Ĭonsumers responded, and today Saatva is the internet’s premier luxury mattress and bedding brand. They could replace the confusing, exhausting environment of the traditional mattress store with 24/7 customer service and a no-pressure home trial.
With misleading marketing, overbearing salespeople, and inflated prices, buying a mattress had become a miserable experience.īy adopting an innovative online business model, Rudzin and his cofounders saw how they could make luxury mattress shopping easier for everyone. “Over the prior thirty or forty years, the mattress industry had developed a terrible reputation,” says Saatva founder and CEO Ron Rudzin. When Saatva launched in 2010, the founders wanted to create a different kind of mattress company.
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